06-04-2019 11:57 PM
Hi all,
When I try to share to "specific people" from OneDrive or SharePoint online I get an error message "The link can't be sent because at least one recipient isn't valid"
It happens with all external users and with all my users in the tenant who try to share with "Specific People"
Any ideas?
Thank you.
06-10-2019 10:48 AM
Hi @quizhead,
Can you post a screenshot (with e-mails blurred out of course :) ) so I can help troubleshoot? Thanks!
Stephen Rice
OneDrive Program Manager II
06-10-2019 10:54 AM
06-10-2019 10:58 AM
Hi @quizhead,
Can you try hitting "Ctrl + K" and see what happens? It looks like the e-mail is unresolved. Let me know if that fixes it (as that will help confirm what the bug is). Thanks!
Stephen Rice
06-10-2019 12:04 PM
Thank you for the answer I just don't understand where to press CTRL+K.
Also it happens with all external users and happening to all the user in tenant.
Seems like something is happening at the backend.
06-10-2019 12:44 PM
Hi @quizhead,
I'm sorry, you would hit Ctrl+K while the cursor is in the e-mail address box. The fact that everyone is seeing this though is odd! Can you reach out to me via private message as well and send me a Fiddler trace by chance? Thanks!
Stephen Rice
OneDrive Program Manager II
06-10-2019 01:30 PM
Could you specify which browser you are using.. I would suggest trying to share using I.E or Edge...
Secondly try removing the external user from O365 admin center.. they should be marked with #ext# in the username...
https://support.microsoft.com/en-us/help/3026385/how-to-remove-users-from-sharepoint-online
Once the user is removed try to share the file/folder again...
Thanks
Robin Nishad
06-10-2019 01:37 PM
Thank you for the answer.
It happens all around regardless the browser nor when it's in SP or OD.
It's like that something in backend is not turned on or something.
I also used PnP to connect to SP and tried to see the external users and there aren't any users besides one and with him it works.
There are no *EXE* users in the admin.
06-10-2019 01:55 PM
In this case we can try the other way around.. you can try to add the external user as guest user in Azure AD and then try sharing the link using SPO or OD...
Thanks
Robin Nishad
06-25-2019 01:15 AM
The problem is that the problem happens all around.
It's like something is not enabled in the tenant
06-25-2019 01:16 AM
11-18-2019 06:56 PM
I resolved my problem by clicking to add another share.
I think it was looking for a carriage return at the end of the line
05-26-2020 06:35 AM
@quizhead did you ever figure this out? I'm having the same problem even though SharePoint admin settings for the tenant (and that specific site) are set to allow external sharing.
06-01-2020 01:59 PM
Hi, sorry for the late response.
Back then I escalated the case and the technical support did something in the background and I don't know what is it.
Sorry I can't help.
06-01-2020 02:04 PM - edited 06-01-2020 02:05 PM
I figured it out. The email was being used as a recovery email for self-service password reset or MFA. That causes this error. It's really quite dumb. Thanks for getting back to me.
07-29-2020 05:42 AM
@Brian_Klish_work Had exactly the same problem. Just make sure you hit Enter/Carriage Return after each email address and problem solved.
08-20-2020 05:34 PM