Thank you for the Suggestions on Help Desk Solution

%3CLINGO-SUB%20id%3D%22lingo-sub-1894999%22%20slang%3D%22en-US%22%3EThank%20you%20for%20the%20Suggestions%20on%20Help%20Desk%20Solution%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1894999%22%20slang%3D%22en-US%22%3E%3CP%3EA%20while%20ago%20i%20had%20posted%20a%20query%20looking%20for%20suggestions%20on%20a%20Help%20Desk%20solution.%20We%20were%20looking%20for%20a%20solution%20that%20could%20be%20integrated%20to%20our%20SharePoint%20environment.%20We%20already%20had%20a%20solution%20that%20we%20built%20on%20SharePoint%20that%20was%20limited%20on%20features.%20And%20a%20new%20one%20to%20integrate%20would%20mean%20that%20we%20could%20continue%20the%20ticketing%20processes%20without%20having%20to%20make%20any%20big%20moves.%20So%20i%20had%20many%20positive%20suggestions.%3C%2FP%3E%0A%3CP%3EOne%20of%20you%20suggested%20to%20create%20a%20Communication%20site%20and%20brand%20it%20as%20a%20help%20desk%20solution%20and%20use%20the%20features%20of%20PowerApps%20and%20Power%20Automate%20for%20task%20automation%20and%20other%20features.%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWe%20have%20decided%20to%20go%20on%20with%20this%20idea%20rather%20than%20adopting%20a%20%26nbsp%3B%20like%20this.%3C%2FP%3E%0A%3CP%3EOur%20team%20has%20already%20started%20working%20on%20this.%20Thanks%20to%20you%20guys%20for%20suggesting%20that.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1894999%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESharePoint%20Online%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

A while ago i had posted a query looking for suggestions on a Help Desk solution. We were looking for a solution that could be integrated to our SharePoint environment. We already had a solution that we built on SharePoint that was limited on features. And a new one to integrate would mean that we could continue the ticketing processes without having to make any big moves. So i had many positive suggestions.

One of you suggested to create a Communication site and brand it as a help desk solution and use the features of PowerApps and Power Automate for task automation and other features. 

We have decided to go on with this idea rather than adopting a help desk software like this.

Our team has already started working on this. Thanks to you guys for suggesting that.

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