Mar 18 2020 04:39 PM
Hello,
I am seeing where some users are stuck in a Classic View for a list I am testing with. If I am logged into SP and viewing this list as myself, or TestUser1, it is in Modern View as expected, but if I log in as TestUser2 or TestUser3, they can only view the list in Classic View. I see the link to "Exit Classic" but it doesn't do anything. As an Admin, I verified in List Settings > Advanced Settings that the List Experience is set to New Experience.
There is a custom form in use but when I try to edit the item as either TestUser2 or TestUser3, I receive an error when attempting to save changes to the form ("The server was unable to save the form. Please try again later"):
In the O365 Admin console, I compared TestUser2/TestUser3 to myself and TestUser1 and am not finding a difference in our user setups for this to be happening.
What am I missing?
Thank you in advance for your help.
M
Mar 18 2020 06:38 PM
Mar 19 2020 02:32 PM
Hi, @Sudharsan K -
Thank you for the response. I verified that the New Experience option is selected within Advanced settings. I also logged in as the a test user and do not see "Site Contents" as an option from the cog wheel - is that what you advised to check?
There is also not a "Exit Classic Mode" link when logged in as this user. I did, however, see that link you're referring to when logged in as a different Test User but it would not actually do anything when I clicked the "Exit Classic Mode" link.
Thank you again,
M
Mar 24 2020 09:18 AM
@Sudharsan K - good morning, just following up on my response from 3/19.
Mar 25 2020 01:54 AM
Mar 25 2020 09:27 AM
Hi @Sudharsan K
Here is a screenshot of me logged in as an Admin -
Here is me logged in as a Test user-
The left nav is much different for each. I get almost zero options when logged in as a Test user. When clicking the "Exit Classic Mode" link, nothing happens. The page just refreshes and still shows in Classic mode. Any other ideas or do you think I should reach out to Microsoft?
Thank you again,
M
Mar 25 2020 09:35 AM
Sorry @Sudharsan K - to answer your question, yes this left nav is custom
Apr 09 2020 09:02 AM
Hi @Sudharsan K - apologies for the delayed response to your follow-up, but did reply to you on 3/19, screenshot below:
Apr 09 2020 08:49 PM
Apr 10 2020 11:00 AM
Hi @Sudharsan K
I just clicked "Exit Classic Experience," nothing happened so I waited a minute then clicked it again, still nothing. I opened the dev tools console and entered GoToModern(true) and hit enter, but "undefined" appears under it and the page just refreshed, but still in classic mode. Am I using the console incorrectly?
Apr 10 2020 07:03 PM
Apr 12 2020 06:13 PM
Apr 13 2020 03:22 PM
Hi @Sudharsan K - when logged in as the "mfa" test user, I do not have Site Contents as an option where I expect. This user is NOT an admin in our tenant, but does have Edit rights to this site...
Apr 13 2020 03:24 PM
Apr 20 2020 02:07 PM
Apr 21 2020 03:38 AM
Apr 28 2020 02:47 PM
Hi @Sudharsan K -
I logged in as myself (Admin), navigated to Site Contents and executed GoToModern(true) but I am seeing errors in the console:
I then logged in as the "MFA Test" user but its still stuck in Classic mode. I cleared cache to no avail. When I click "Exit Classic experience," the page reloads but its still in Classic mode. See errors in console below:
As soon as I log back in as my Admin user, it is in Modern experience immediately. Any other ideas?
I appreciate your help on this,
M
Aug 18 2020 12:34 PM
@morghandc Did you ever figure this out? I'm having this issue with an actual user now.
Aug 18 2020 04:53 PM
Hi @dbannister_jr - I have not received a resolution to this yet. I am submitted a case with Microsoft and will update this thread once I have a resolution.
Thank you,
Morghan
Feb 01 2022 12:20 PM
@morghandc I had the same issue, and found out that my customer was in a restricted view security group. I placed them in a group that had Read, Submitter access, and the customer was able to view my form without an issue in New Experience view.