SOLVED

SPO Twitter Web Part Height Randomly Decreased

Occasional Contributor

Our SPO Intranet site had a long twitter feed featured  in the right vertical section of the communication site page. One day last week, we saw that the height of our feed had decreased from about 1200px to only 400px. This is destroying the layout of our page. 

 

  • I did try to increase the number of posts displayed, but this did not change the height of the web part.
  • I did add twitter.com to the acceptable domains list.
  • I've tried using iFrame embed codes, but no matter how I configure it, I get the same error message, "Twitter refuses to connect"

I'm hoping there is a PowerShell script that will increase the size of a twitter web part, maybe some adjustments need to be made from the Twitter admin side of the equation? 

Can anyone please help with this?

21 Replies

@M365Specialist Unfortunately, there are no settings available for web part height while using SharePoint OOTB Twitter web part: 

ganeshsanap_0-1662966612203.png

Documentationuse-the-twitter-web-part 


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@ganeshsanap, why has this changed and is it likely to change back, this is also ruining part of my site page?

Hi Ganeshsanap,
Those settings are not making any difference to the height, even when number of tweets to show is maxed out, the widget frame height stays at around 400px.

No idea why it changed - we thought there may have been an update that we didn't know about. Also suspecting this is suddenly happening from the Twitter end of the equation, so we're exploring that avenue as well.
Hi James,
No idea why it changed, it was 1200px one day and then 400px the next. Hard to say if it will revert back or not. We have put in a ticket with Microsoft, but they cannot help. Now I am pursuing Twitter for solutions. I did find a couple of third party widgets, but not sure if they are safe to install on our Tenant. The one I'm considering installing is from www.amrein.com, but none of our team is familiar with this company. Will investigate thoroughly and share our findings with you.
My company's tenant is having the same issue, the height of the web part has decreased significantly and I am not seeing a way to fix it. @M365Specialist when you put in a ticket with Microsoft did they say why it was changed?

@jwills292 @JamesNet ,

 

You can raise support ticket with Microsoft directly and inform them about this issue. Follow this Microsoft official documentation for same: Get support for Microsoft 365 - Online support 


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As mentioned above, I did put in the ticket with Microsoft directly, but they were unable to assist. We are now pursuing Twitter for assistance, since it is they who are blocking the feed from our iFrame embed web part.

@M365Specialist I know you have raised support ticket with Microsoft, thanks for doing it.

 

I am suggesting @jwills292 and @JamesNet also to raise a support ticket with Microsoft for same issue.

If multiple customers raise support ticket for same issue, Microsoft may take this seriously and follow up with twitter for this issue instead of customers like us pursuing twitter for issues with Microsoft SharePoint web parts.

 

@M365Specialist can you provide us the ticket ID of support ticket you raised? we can mention this post and your support ticket ID while creating a new support ticket with Microsoft and inform them that multiple customers are facing the same issue.


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We are experiencing the same issue.

Our Twitter feed web part was added to a vertical section that spanned the height of the whole page, after editing a different section and applying changes the Twitter web part has shrunken down to 400px - our site page design now looks worse than before.

Microsoft, this needs fixing, please.
I have a customer who also use this web part and are unhappy now at the layout - at least let us set a fixed height!

@James Love Unfortunately, SharePoint out of the box web part does not have option to set a fixed height of web part.

 

There is one SPFx custom web part sample developed by community members and available in web part samples gallery which might be helpful to you: Twitter Timeline 

ganeshsanap_0-1663837330693.png


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I know that. How do we tell Microsoft that there's demand for that capability?

@James Love Try this:

  1. Submit a new idea/feedback on SharePoint feedback portal where others can vote. If idea gets higher votes, Microsoft will notice it. 
  2. Raise support ticket with Microsoft and ask for this new functionality: Get help with M365 - online support 

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best response confirmed by M365Specialist (Occasional Contributor)
Solution

Hi ganeshsanap,

I appreciate your suggestion however this problem will be affecting SPO users globally. Anyone previously using the web part to span a content area now has to put up with the new behaviour when we much preferred the previous format. How do we raise this to Microsoft, as I am sure the change is going to be pretty unpopular?

Thanks.

It seems this has been raised on the SharePoint feedback portal already. If you come across this discussion, please vote here:

https://feedbackportal.microsoft.com/feedback/idea/3122e5de-1e2e-ed11-a81b-000d3a7dd504

@N3VRAM@James Love 

  1. I have created a feedback for this request, vote on it at: Allow setting fixed height or auto height to Twitter web part 
  2. Raise support ticket with Microsoft and ask for this new functionality: Get help with M365 - online support . Provide link to this thread of above feedback in support ticket details.

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@N3VRAM I didn't notice it. Thanks for sharing the link, voted.

Thank you N3VRAM,
Not sure why I didn't see that post when I did the search, but have now upvoted it and will continue to push for returned functionality in that Twitter feed.

@M365Specialist - agreed, this has ruined many intranet home pages built on SharePoint.  It used to auto-size based on the number of tweets to display, which worked well.  Microsoft needs to fix this asap.