05-23-2019 11:44 AM
05-23-2019 11:44 AM
Hello...hoping to get some assistance with an error reported this morning. An end user is unable to reach any of our newly created site pages within a Communications site. The site collection has been in production for quite some time, no other users are reporting the following error:
Sorry, something went wrong
Can't load the application on this page. Use the browser Back button to retry. If the problem persists, contact the administrator of the site and give them the information in Technical Details.
Error details: Error: Flights are not initialized. Flight requested: 1338
Correlation ID: a281df9e-d036-0000-3af2-a11fbe6b05e6
Date and Time: 5/23/2019 11:21:35 AM
I had the end user reset/clear out IE and Chrome browser cookies/cache...still no go.
05-23-2019 12:07 PM
05-23-2019 01:28 PM
@Juan Carlos González MartínFrom what I could gather, the site pages in question has a web part for text and another for a small image. No other web parts are on the page. The pages resides within a sub-site. We are using these site pages are "news" article pages.
05-30-2019 11:06 AM
07-02-2019 07:11 AM
07-02-2019 07:57 AM
@Colin StegerFrom what I could deduct, after spending some time with the end user who was experiencing the issue, it would appear to be browser and/or operating system (OS) related. Until I was able to conduct a Skype screen sharing session with the end user, I was not aware that the person in question had Windows 7 and IE10 on their machine. After I cleared the end user's IE10 cache and reset the browser settings, IE10 still displayed the same error. However, Chrome started to work after the reset. It is also worthwhile to note that the end user in question had many legacy applications that depends on Windows 7 and/or IE10 so that is why they never upgraded their machine like the rest of the enterprise. I also suspect that the end user may be missing some updates on their machine, which could have also contributed to the issue at hand.
07-15-2019 06:13 AM
09-06-2019 01:02 AM - edited 09-06-2019 01:02 AM
Hi was this issue ever solved? We've got the exact same situation.
It just doesn't load the modern Sharepoint pages. The older ones are working just fine.
The issue occurs in Chrome, IE, FF and Edge.