Aug 23 2019 05:01 AM - edited Aug 23 2019 06:12 AM
Hi,
We recently performed a tenant-to-tenant migration of all mailboxes and documents (SharePont and OneDrive) using BitTitant's MigratonWiz and it went quite smoothly for the most part.
However, we're seeing some strange behaviour with about 50% of our users unable to browse documents on SharePoint within Office apps (Word, Excel, etc), instead getting the message "There are no sites to show right now" when they click on "Sites - 'Site Name'". OneDrive access in the same manner ("OneDrive - 'Site Name'") is fine though. And to add further to the mystery, the OneDrive client, for those who use it and experiencing the issue, also allows SharePoint browsing.
Example of the issue (not my screenshot):
What my users should be seeing:
Initially I thought it might have been SharePoint permissions or caching of the old tenant's details on user workstations, but logging into SharePoint via a web browser and resetting the local profiles respectively did not work. Even setting up a user on a freshly imaged laptop, using a local account (no roaming) resulted in the same issue after they signed into Office.
I've tried having users sign out and back in multiple times in Office apps and via the website. I've tried removing someone's SharePoint license, waited 12+ hours, re-applied the license, without it fixing the issue. I've verified SharePoint permissions, even though I don't think that's the cause.
I'm honestly not sure what else to try at this point, other than re-creating the affected users entirely...Although I'm not sure how fiddly this would be with us using AAD Connect....
Any thoughts/advise will be most appreciated.
Matt
Aug 23 2019 06:41 AM
SolutionAug 23 2019 07:45 AM
Aug 23 2019 07:56 AM
Aug 23 2019 08:04 AM
Aug 23 2019 06:41 AM
Solution