[SOLVED] "Load more items" issue in Sharepoint Online view

[ernestoporro]

Hi, I have an issue in a Library in Sharepoint Online. I have a view, applying filters that return less than 20 elements. But the view always show "Load more items". After the user click in "Load more items", they can see the documents. There are no more than 20 documents in the view.

How can I get the documents without click in "Load more items"?

More details in attached pictures.

Thanks!

The users only can see "Load more items" when access to the libraryAfter the users click in "Load more items", they can see the documents

[#2]

Ensure the view settings are configured correctly: Verify that the view settings are properly set to display a limited number of items. Go to the library, click on the "Library" tab in the ribbon, and then click on "Modify View." Check the "Item limit" field to confirm that it is set to a value greater than the number of documents you expect to see.

Check the filtering criteria: Review the filtering criteria applied to the view. It's possible that the filters are unintentionally excluding some documents, causing the view to show fewer items than expected. Make sure the filters are set correctly and not inadvertently excluding any relevant documents.

Check for any customizations or scripts: If you have any customizations or scripts applied to the library or the view, they might be interfering with the default behaviour. Disable any customizations temporarily and see if the issue persists. If the problem goes away, you can gradually re-enable your customizations to identify the specific one causing the problem.

Clear SharePoint cache: In some cases, cached data can cause issues with the view display. Clear the SharePoint cache on the affected user's machine by following these steps:

Close all Office applications.
Press the "Windows Key + R" to open the Run dialog box.
Type "%localappdata%\Microsoft\Office\16.0\OfficeFileCache" and press Enter.
Delete all the files and folders inside the OfficeFileCache folder.
Restart the computer and check if the issue is resolved.

[#3]

@Deleted thank you very much for your answer.

I have tried all the steps that you mentioned, and the behavior is the same. I have changed every parameter in the view settings, nothing works. Also without any customization, the "Load more items" still happened.

So, I don´t know how to solve this...

[#4]

I am getting the same on a newly created view, but it was not happening when I first created the view a few days ago. I also noticed that even after loading all the items (scrolling down to the end), the Totals count configured in the view is not showing.

[#5 · Accepted solution]

I have solved the problem indexing the column that I´m using for filtering.
Now the view shows all the items from the begining