SharePoint Start Page is not loading for new users

Brass Contributor

I have a demo tenancy. I have created several new user accts over that last few days which are having issues getting to SharePoint via the M365 app waffle.

Accounts can login in, authenticate etc, get to the M365 landing page. But when they try to open SharePoint from the waffle, the usual SP welcome screens appear momentarily, glitch out and then the page goes completely blank. There is no route to SharePoint. 

demo site sign in.png

There should be some featured links in here. Users all have business basic licenses. 

This is weird because users can open all the other apps, Teams, OL, OD etc - so they are signed in correctly. They can also access their SharePoint sites directly by typing in the url, and also from Teams via Viva Connect. So there is nothing wrong with their SP permissions. 

I have noticed if I make my user account a global admin, the SharePoint Start page displays correctly, but as soon as I remove global admin and log back in, it bugs out again. Clearly I can't make all my users global admins.

I've tested in all browsers, both inprivate and regular. Does anyone know what's going on here? Thank you!

5 Replies

@Victoria Symons 

 

I will suggest you to raise a support ticket with Microsoft directly and report this behavior. Follow: Get M365 support - Online support 

Meanwhile, try using the direct links in these formats once: 

 

https://contoso.sharepoint.com/_layouts/15/sharepoint.aspx

https://contoso.sharepoint.com/_layouts/15/sharepoint.aspx?v=following

https://contoso.sharepoint.com/_layouts/15/sharepoint.aspx?v=saved

https://contoso.sharepoint.com/_layouts/15/sharepoint.aspx?v=sites

https://contoso.sharepoint.com/_layouts/15/sharepoint.aspx?v=activities

 


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MS have admitted this is a bug and is happening to some tenancies.

@Victoria Symons Great, I am glad you raised a support ticket with Microsoft directly and got the response & confirmation from Microsoft about this bug.


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This blank page bug is happening in our tenant as well and it is not isolated to newly created users :(
For us it seems to be either newly created users or those who have had new licenses applied. The welcome screens aren't loading as they should.
Have now noticed it in several tenancies now.