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SharePoint site now showing for members

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Frequent Visitor

I am an admin on my Office 365 account and have created a new SharePoint site and added 4 owners to that site. Unfortunately, none of the owners can see the site and the site was created over a week ago. It also turns out that my admin account can't see a site(s) that a user created.

 

I am set up as a Site Collection Administrator so I should have full control over all Web sites.

 

Any thoughts on where the restriction might be?