SharePoint Search does not work

Copper Contributor

Hi all,

our SharePoint Online Search does not work anymore since minimum 1 hour. If we type a word into the search, it shows only a few results. For example, site collections, site pages and documents are completely missing. Does anyone have similar problems? 

 

Many greetings,

Manuelson

7 Replies

@Manuelson I have seen few customers are facing SharePoint search related issues on their tenants. I have also seen some twitter posts of users facing issues with SharePoint search.

 

Seems like the issue at Microsoft end. You can raise service ticket with Microsoft directly and raise this issue from your end. Follow: Get support for M365 - online support 


Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

Hi @Manuelson,

there is no global issue adressed by Microsoft about the issue with SharePoint Online search that you are having.

LeonPavesic_0-1690446102023.png


You can take a look at the following link:

Search results missing in SharePoint Online - SharePoint | Microsoft Learn

Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.


If the post was useful in other ways, please consider giving it Like.


Kindest regards,


Leon Pavesic

Worth to open a support ticket to provide more information to Microsoft
same problem here, getting more and more reports of this from one customer. cant reproduce it on my end though. will open a ticket in two hours, if nothing official is said until then.

error code is always 500, which means its an issue on microsofts end
FYI
For those who have the same problem. Microsoft is aware of it and there are some customers who have the same problem with the SharePoint Search.

Microsoft is now trying to investigate the issue and fix it in a timely manner.

@Manuelson 

Hi all, any update on this?

Yes, Microsoft has looked at the problem and also rolled out a fix. Unfortunately, this fix did not work for us, so they still had to support us individually. If the Modern Search still does not work for you in SharePoint Online, then I would advise you to raise a ticket.

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-su...

Many greetings,
Manuelson