Sharepoint - problems with opening. Mistakes

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Occasional Visitor

Hello, tell me what could be the problem, before everything worked and it opened perfectly and without problems, now there is simply no access to the site! When opening, it writes two errors:

- Could not find the IP address of euvnmail-my.sharepoint.com server.
- DNS_PROBE_FINISHED_NXDOMAIN

Help me figure it out, make some settings to finally regain access to the cloud of files! Thanks you!

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Full url address: https://euvnmail-my.sharepoint.com/personal/to-shkola-tv_5tb_tech/_layouts/15/onedrive.aspx?original...

4 Replies
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Looks like your tenant got deleted or something. You’ll need to contact support for this one as it’ll be something on that end that you won’t be able to change yourself since you can’t change a domain name in url.
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@mentions1390 

 

same here, can't access my files anymore

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@mentions1390 

I can't access my files also for more than 2 weeks now. can't find any solution anywhere.

euvnmail-my.sharepoint.com’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

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@mentions1390 

Same here - netorg537626-my.sharepoint.com’s server IP address could not be found

Has anyone received any tech support for this?  Thanks.

 

Update:

If that doesn't help, contact your support team and include these technical details:
Correlation ID: 4b8a4e9f-f0e0-b000-cbc4-4bdd9af3e002
Date and Time: 5/2/2020 10:38:35 AM
User: curtis@thecameraseyellc.com
Issue Type: User not in directory.