Feb 16 2021 10:55 AM - edited Feb 16 2021 11:08 AM
Hello,
My issue is that when replacing/drag&droping the document with an exact name, the metadata that was originally there gets all wiped out, and I end up re-applying all of them. Also, the behavior is inconsistent. In some other document libraries, after replacing the document and losing the metadata values, I re-apply a value in one column, and then SPO auto-fills other fields to match the lost metadata values.
Does anyone have any ideas why it happens and how to fix it?
Thank you,
Rhea
Mar 30 2021 01:15 PM
SolutionApr 19 2022 01:56 PM
@Rie0205 , we're having a similar issue where Excel files in libraries on unrelated sites, lose their metadata and in fact, lose all of our organization's managed metadata and custom metadata. We opened a case and the recommendation provided was to clear the Office cache and to select the option to delete cached files on close. That has fixed some other issues, but not this particular issue. These files do not inherit the metadata from the SPO site - I expect it may be because they are macro-enabled files which are protected, but I'm not sure. Unprotecting them doesn't enable them to inherit the metadata from the SPO site.
Mar 30 2021 01:15 PM
Solution