SharePoint online access

%3CLINGO-SUB%20id%3D%22lingo-sub-1033234%22%20slang%3D%22en-US%22%3ESharePoint%20online%20access%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1033234%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%3CP%3Ethe%20user%20has%20an%20issue%20with%20accessing%20Sharepoint%20from%20her%20portal%20center.%3C%2FP%3E%3CP%3EThe%20user%20is%20located%20in%20Tunisia.%3C%2FP%3E%3CP%3EShe%20logs%20into%20%22portal.office.com%22%20%26amp%3B%20clicks%20on%20%22SharePoint%22.%3C%2FP%3E%3CP%3EAfter%20some%20time%20(page%20loads)%20she%20receives%20the%20error%3A%3C%2FP%3E%3CP%3E%22Something%20went%20wrong.%3C%2FP%3E%3CP%3ECan't%20open%20the%20app%20on%20this%20page.%20Use%20the%20browser%20back%20button%20to%20go%20back%22...%3C%2FP%3E%3CP%3EWe%20tried%20to%20open%20SP%20in%203%20different%20browsers%20including%20incognito.%3C%2FP%3E%3CP%3EWe%20updated%20Windows%2C%20browsers.%3C%2FP%3E%3CP%3EThe%20user%20is%20a%20member%20of%20a%20group%20that%20has%20access%20to%20some%20of%20the%20SPO.%3C%2FP%3E%3CP%3EUser%20has%20E1%20%26amp%3B%20E2%20licenses%20turned%20on%20-%20in%20both%20of%20them%2C%20SPO%20is%20included.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUpdate%3A%3C%2FP%3E%3CP%3EUser%20informed%20me%20that%20now%20everything%20works.%20We%20didn't%20do%20anything%20differently%20after%20inital%20investigation.%3C%2FP%3E%3CP%3EDuring%20investigation%20-%20speed%20test%20was%3A%3C%2FP%3E%3CP%3EPING%20-%2029%3C%2FP%3E%3CP%3EDL%20-%208.89Mbps%3C%2FP%3E%3CP%3EUL%20-%201.43Mbps%3C%2FP%3E%3CP%3E---------------------%3C%2FP%3E%3CP%3Eafter%20user%20told%20me%20everything%20works%20fine%20now%2C%20speed%20test%20was%3A%3C%2FP%3E%3CP%3EPING%20-%2029%3C%2FP%3E%3CP%3EDL%20-%208.89Mbps%3C%2FP%3E%3CP%3EUL%20-%201.88Mbps%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECould%20that%20be%20the%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eany%20idea%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1033234%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EDocument%20Library%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESharePoint%20Online%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESites%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EUsage%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Contributor

Hi all,

the user has an issue with accessing Sharepoint from her portal center.

The user is located in Tunisia.

She logs into "portal.office.com" & clicks on "SharePoint".

After some time (page loads) she receives the error:

"Something went wrong.

Can't open the app on this page. Use the browser back button to go back"...

We tried to open SP in 3 different browsers including incognito.

We updated Windows, browsers.

The user is a member of a group that has access to some of the SPO.

User has E1 & E2 licenses turned on - in both of them, SPO is included.

 

Update:

User informed me that now everything works. We didn't do anything differently after inital investigation.

During investigation - speed test was:

PING - 29

DL - 8.89Mbps

UL - 1.43Mbps

---------------------

after user told me everything works fine now, speed test was:

PING - 29

DL - 8.89Mbps

UL - 1.88Mbps

 

Could that be the issue?

 

any idea?

 

Thanks

 

1 Reply
No, Speed test would have 0 to do with it. The most likely issue is service issue, or DNS server issue at the time.