Hi all,
the user has an issue with accessing Sharepoint from her portal center.
The user is located in Tunisia.
She logs into "portal.office.com" & clicks on "SharePoint".
After some time (page loads) she receives the error:
"Something went wrong.
Can't open the app on this page. Use the browser back button to go back"...
We tried to open SP in 3 different browsers including incognito.
We updated Windows, browsers.
The user is a member of a group that has access to some of the SPO.
User has E1 & E2 licenses turned on - in both of them, SPO is included.
Update:
User informed me that now everything works. We didn't do anything differently after inital investigation.
During investigation - speed test was:
PING - 29
DL - 8.89Mbps
UL - 1.43Mbps
---------------------
after user told me everything works fine now, speed test was:
PING - 29
DL - 8.89Mbps
UL - 1.88Mbps
Could that be the issue?
any idea?
Thanks
