Feb 06 2020 08:47 AM
Feb 06 2020 08:47 AM
We have several SharePoint Online sites with News, all but 1 is showing up in search results. Searching for any word in the News title from this site returns nothing, this includes from the office.com landing page and the site itself. (on the site itself, it will show up as suggested until the enter button is hit, then it returns 0 results)
Feb 08 2020 05:34 AM
Feb 09 2020 03:57 PM
Hi @Susan Hanley - thanks for jumping on the thread - I hadn't thought to check that but hey have been published. I'm getting close to opening a help desk ticket because it just seems so strange.
Feb 09 2020 11:29 PM
@Kelly_Edinger If you navigate to the affected site and search:
If you are a bit powershell savy I'll be shameless and plug my recent book on troubleshooting:
Basically a lot of steps I used before as a consultant to go thru before filing a support ticket.
Technically I can explain why you see it in the query box and not results themselves, as they have different logic behind them. It's about files/pages you have used/visited before.
Feb 12 2020 06:56 AM
hi@Mikael Svenson - thanks for this but I actually finally found the very weird problem - site was shared with too many individual users: https://docs.microsoft.com/en-us/sharepoint/troubleshoot/search/items-missing-from-search-results
Changed the permissions - everything is now showing up in search results.
Apr 21 2020 04:54 PM
Did you solve the issue? I'm facing same error (or something like that):
1. With Site Owner, I can perform search and get results (including News).
2. With Site Reader (User A), I can perform search and get results (including News).
3. With Site Reader (User B), I can perform search but I don't get results from News.
I already verified all News posts and all of them are Published and don't have unique permissions.
Do anybody has any idea?
Apr 22 2020 06:53 AM
Hi @briangarnica - yes, I solved it with the link I mentioned above:
Yours sounds like it may be different if 2 users are able to successfully search and find News if both user A and B have the same permissions. Check out the link anyways, it was interesting to learn that too many site members listed could mess up search.