Feb 15 2022 11:15 AM
Hello, really odd issue here, don't know how it happens, and can't fix without burning the list item down. Sometimes (about 1/750 or something) when a list item's rich text field is edited by one of our users, the rich text field ends up 'stuck' in in 'Classic Experience' mode when any other person comes to read/edit.
Oddly, the 'edit form' itself looks fine, it's just the pop-up 'edit' text field box stuck in Classic Experience, and we have 4 rich text fields but they can flip to and freeze on Classic Experience independently (usually only 1 field flips but sometimes more than 1 at a time, happens with different users). The 'Exit Classic Experience' text link at the bottom of the field is there when in SharePoint, but clicking it does nothing, and looking at the field in Teams (as our users have been) just shows a blank screen.
The only resolution I have to this is getting a ticket about it, and I have to copy the text out, 'reset' the item to version 1.0, and then paste everything back in the way it was to fix it.
Any tips or even a quick way to activate 'exit classic experience' (even via PowerShell or something) would be amazing!
Feb 16 2022 04:57 AM
SolutionFeb 16 2022 04:57 AM
Solution