Sharepoint Home showing incorrect activity info

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New Contributor

I never noticed before, but one of my users recently pointed out the activity info on Sharepoint home was incorrect. I was suprised to see she was right. Sites I have never opened show me having opened certain files. Sites I have opened show me having read/opened files I have not opened. It even shows sites in my frequest list which I do not remember ever opening.

 

The 'modified' entries seem to be reliable but the 'read' entries are not.

 

Has anybody else experienced this?

 

Example of false entryExample of false entry 

10 Replies
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That's very strange - I haven't seen that before. I would suggest that you submit a service incident with Microsoft to have support begin investigating.

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Adding some folks @Dave Cohen (US), @Vidya Srinivasan.

@Mijanou Bishoff please open a support ticket for this, since we'll need to get your logs to dig into this issue - not one that we can troubleshoot over the forum.

 

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I will open a support ticket. Just wanted to know first if it was just us.

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I'm experiencing the exact same issue. Any updates/results so far?

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Following as I am experiencing this too...

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I'm having this issue as well and I feel like I'm losing my mind. Has there been any resolution to this?

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I found that everything that creates a thumbnail of the document will cause it to be logged as previewed. This includes SharePoint web app and ALL Microsoft phone apps.

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Some of our users are reporting this same issue, and for example one of the users has a bunch of sites and files listed under the ’frequent sites’ which she has not explicitly visited/viewed and the time stamp for all is 23 hours ago. I mean it shows ”you viewed filename.xxx 23 hours ago” for all the files. Obviously this is very confusing for the users if they have not opened the files. What can cause this, did you get any response to your MS support case?
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Hi @Mijanou Bishoff - I just noticed this in the SP mobile app this morning. It's showing I somehow accessed a bunch of files back in 2015 - I've only been at this company for 3 months and I've never heard of the sites or files.