Mar 19 2017 03:18 AM - edited Mar 19 2017 03:19 AM
I never noticed before, but one of my users recently pointed out the activity info on Sharepoint home was incorrect. I was suprised to see she was right. Sites I have never opened show me having opened certain files. Sites I have opened show me having read/opened files I have not opened. It even shows sites in my frequest list which I do not remember ever opening.
The 'modified' entries seem to be reliable but the 'read' entries are not.
Has anybody else experienced this?
Mar 19 2017 03:50 AM
Mar 19 2017 06:29 AM
That's very strange - I haven't seen that before. I would suggest that you submit a service incident with Microsoft to have support begin investigating.
Mar 20 2017 09:49 AM
Adding some folks @Dave Cohen (US), @Vidya Srinivasan.
@Mijanou Bishoff please open a support ticket for this, since we'll need to get your logs to dig into this issue - not one that we can troubleshoot over the forum.
Mar 21 2017 02:27 AM
I will open a support ticket. Just wanted to know first if it was just us.
Jun 20 2018 11:22 PM
I'm experiencing the exact same issue. Any updates/results so far?
Oct 05 2018 01:39 AM
Following as I am experiencing this too...
Oct 25 2018 06:44 AM
I'm having this issue as well and I feel like I'm losing my mind. Has there been any resolution to this?
Oct 26 2018 03:11 AM
I found that everything that creates a thumbnail of the document will cause it to be logged as previewed. This includes SharePoint web app and ALL Microsoft phone apps.
May 15 2019 11:59 AM
Jun 19 2019 06:39 AM
Hi @Mijanou Bishoff - I just noticed this in the SP mobile app this morning. It's showing I somehow accessed a bunch of files back in 2015 - I've only been at this company for 3 months and I've never heard of the sites or files.
Aug 20 2020 11:34 PM - edited Aug 20 2020 11:36 PM
Is there any fix for this yet? we are experiencing it also it has caused a few issues as some personal information is showing as viewed but hasn't been.
We have since moved anything sensitive to folders with special permissions but it has sown a seed of doubt in with the company that sensitive information isn't protected.
Aug 27 2020 03:23 PM
I am also seeing this strange behavior. Looking at sharepoint online details pane activity shows people editing documents who have never even seen them. I suspect this is caused by onedrive sync or other aps but would like an explination.
Sep 25 2020 08:31 AM
I just noticed the same thing this morning. I am not syncing the sites so I don't think it could be OneDrive causing the problem.
I changed my password concerned that I might have been hacked but all the signins in the past month have been from my ip address. Plus, it would be difficult for someone else to have both my password and phone for MFA.
I will create a ticket and report back if they have an answer. If anyone else gets an answer please report back as well. It would be better not to show the activity at all than to have it sometimes right and sometimes wrong.
Oct 07 2020 10:42 AM
@John Twohig if you hear back please update! I work for a company that handles controlled information. We have dual verification set up but this glitch makes people uneasy.
Oct 07 2020 05:38 PM
They are still working on it. Microsoft thinks it is Backupify, which we use to backup our SharePoint sites, but I don't see how that can be the case. Backupify says it isn't them so they will probably be going back and forth for a while.
I think we have established that the changes are coming from a Microsoft ip address which apparently would happen if whatever is changing things is using an API. So it is possible that whatever is doing it could be something at MS or some third party app. I am not aware of any third party app we are using other than Backupify but maybe something was set up years ago that I don't know about. Maybe it is an old Flow or Power BI report doing it.
I expect we will eventually get to the bottom of it but some things can be hard to troubleshoot.
May 24 2021 07:49 AM - edited May 24 2021 08:06 AM
Any explenation for this behaviour?
Got this issue still. Do not use any backup software or OneDrive sync on these sites.
May 24 2021 08:34 AM
I never did get an answer. Microsoft was convinced it is Backupify but it is pretty clear that it isn't. Since I am the only one at our company that noticed I stopped pushing for an answer.
May 25 2021 04:33 AM
Alright, thank you for taking your time to answer. To bad that MS can figure it out, doesn't raise the users confidence in the platform.
Dec 01 2021 11:26 AM
Still seeing this issue as of 12/1/2021. My recent activity shows that less than 1 hour ago, I opened a file that I have never seen before in a SharePoint site I wasn't aware existed at my company. Was a ticket ever opened with Microsoft on this? @Mijanou Bishoff