Mar 08 2023 03:32 PM
Hello SharePoint Community,
Just wanted to know if you encountered similar issue wherein any Sharepoint files are on Read Only mode when opened with Office Desktop. 2 Tenants so far are affected. It was working before but 2 weeks ago is when the issue started.
Test made so far:
- No issue when accessing online
- Found out that the affected users are using a different version of Office apps which consist of Pro Plus 2016 and Home and Business 2019
- Non-affected users were using Apps for Business version ( case for both tenants)
- Had to switch the version of the affected users to Apps for Business to fix the issue
Ask:
- cannot find any documentation if there is a recent update that caused this issue for non-365 office version installed.
Any insights is appreciated. Thank you
Mar 08 2023 03:36 PM
@RobertCant2255 I have the same issue, just happened a few days ago without any changes on my PC and account.
Office license: Office ProPlus 2016
Mar 08 2023 11:59 PM
Mar 09 2023 12:15 AM
Mar 09 2023 10:15 AM
@hannes_egger I still had users on Home and Business 2019 but they didn't get any update. It just says up to date. May I know when did yours got updated?
Mar 09 2023 11:23 PM
@RobertCant2255 Hi, I saw yesterday that there was again an update available when I clicked on any office application on file->account->update->update now. It was \ is available for 2016, 2019, 2021. My version is now 2208 build 15601.20538
That seems to be an older version, but it works again :)
Mar 10 2023 12:15 AM
Mar 13 2023 06:27 AM
I've just resolved this issue for one of our clients.
I had to downgrade office 2021 to the previous build version using the below command after disabling automatic updates within office:
"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.xxxxx.yyyyy
(xxxxx.yyyyy = build version you require, so in my case it was 16026.20146)
User can now open documents and edit them as normal