Jul 09 2020 08:50 AM - edited Jul 09 2020 09:20 AM
Hello,
One of my clients has a simple classic SharePoint online employee directory using SharePoint people search results. When you click on a user's name in the search results, it should take you to their delve profile. However, when I click on users that have not been opened in the browser before, the frame of the delve page loads, but the content for that user does not load - it only presents a white screen where the profile should be displayed. This is also the result for the OOTB SharePoint people search results page with no customization.
What's really weird: when I refresh that same delve page, the profile loads perfectly - no change in URL - just a refresh. Then, if I were to open that same users from the search results page, the delve profile loads fine, which make me think there is some weird caching behavior going on behind the scenes.
The link to the user's profile on the search result page is generated as: https://tenantname-my.sharepoint.com/Person.aspx?accountname=i%3A0%23%2Ef%7Cmembership%7Cjdoe%40comp...
The above link then opens the delve profile link, automatically formatted as: https://nam.delve.office.com/?u=6dfce679-0101-4d32-9828-f40139d1fb15&v=work
This is the exact same link format that the OOTB people search results page uses, and the result is exactly the same.
I've had multiple users experience the same results across multiple browsers, and I have experienced the same behavior across multiple tenants.
Does anyone know if there is a way to fix this, or is a bug?
Thanks!
Joe
Jul 12 2020 09:26 AM
Jul 13 2020 07:34 AM
@Mikael Svenson I'm not sure I understand your response. You're saying it's expected behavior for an OOTB SharePoint people search result to open an empty page when selected? How does that make sense?
Jul 14 2020 03:35 AM
@jmarc1221 I'm saying if you visit a profile page for a user which has never logged in or visited their ODB, I think it might be yes. You state a reload makes it work. Did I understand that correctly? Meaning, it happens only once per non-logged in user?
It's a corner case for users not to have visited their ODB/Profile page at least once before someone starts visiting their profile. If I understood the scenario you can ensure all users have an ODB.
See https://docs.microsoft.com/en-us/onedrive/pre-provision-accounts
Jul 20 2020 07:49 AM
@jmarc1221 I have encountered the same issue with Delve coming from SharePoint. The issue started about the same time as you reported. Prior to that I had not experienced that issue in the prior months using our directory with a link to Delve. I have opened a support ticket on this issue. I think it is bug.
Jul 22 2020 07:18 AM
@trchughes That means I'm not crazy! Thanks for replying, and please let me know what resolution Microsoft comes up with.
Jul 23 2020 08:44 AM
@jmarc1221 We are experiencing the same issue, in our own tenants as well as our client's tenants.
Might this have anything to do with SP218259 'All users may notice that a SPFx web part is losing interactivity' which also started around the same time?
Jul 29 2020 11:54 AM
@trchughes We are seeing the same thing. Any updates from support? Thanks.
Jul 29 2020 01:24 PM
@Joe McGowanWe are also seeing the same issues on our tenant! I am glad to see it's not just us.
Jul 29 2020 04:01 PM
Jul 30 2020 05:49 AM
@Joe McGowan I have collected information using their SaRA tool and have demonstrated the issue to two O365 Ambassadors.
Jul 30 2020 05:53 AM
@Joe McGowan I and my team are on the targeted release. My users are on the standard release. I will have one of my users test.
Aug 04 2020 10:48 AM
We put ticket in with Microsoft and nothing after 1 week, even sent this thread.... @jmarc1221
Aug 05 2020 09:54 AM
Aug 05 2020 01:45 PM
I confirmed that users who are on the standard release experienced the issue as well. Worked with Support again on 8/4 and provided more information about issue. Sent another fiddler trace.
Today when I tried to reproduce this issue, it seemed to be resolved. I was able to click on the Delve link for any user in the directory and the Delve Page rendered without the need to refresh the page. I had a business user test and the Delve page rendered content without the need to refresh.
Aug 05 2020 01:49 PM
@trchughes Yep, looks like they fixed it.
Aug 05 2020 01:56 PM
@jmarc1221 Looks like it might have been fixed today. Can you test it out?
Aug 05 2020 03:22 PM
This also happens now in Excel. It has not been fixed there. I can email a link to Delve and the link works fine from Outlook. But try to access it from Excel and the URL gets shortened to just "nam.delve.office.com" or something and, consequently, fails to reach the employee profile that was linked.
Aug 05 2020 08:22 PM
Solution@trchughes Yes! I tested this on multiple SharePoint people search result pages, and they all land on a fully loaded Delve profile page without having to refresh. Thank you all for your timely responses and effort to knock this one out!
Aug 05 2020 08:25 PM
Aug 05 2020 08:22 PM
Solution@trchughes Yes! I tested this on multiple SharePoint people search result pages, and they all land on a fully loaded Delve profile page without having to refresh. Thank you all for your timely responses and effort to knock this one out!