Problem with Document Properties when using SharePoint Multi-value Choice fields

[Ralfh Barten]

We have a problem with Word 2016 and the 'Document Information Panel / Document Properties' when we are storing the document within SharePoint Online and have a column which is a Multi value Choice Field (Checkboxes).

Within SharePoint you will see the selected value, but within Word these values are always empty. This is very confusing for users and causes a lot of issues!

Is this a known issue and what's the quickest way to report this bug and make sure it will be fixed asap.

This issue is there since at least december 2016, maybe even longer.

See screenshots below:

Field value Within SharePoint FormField value within SharePoint listField value within Word Document Properties, values are not selected!

[#2]

@Ralfh Barten 

We write about this issue under the heading "Issues with off-the-shelf-migration-tools" in the following article. http://connectedsystems.com/blog/Blogs/Why-off-the-shelf-migration-tools-did-not-help.aspx

Basically the link between SharePoint and the metadata is broken.  This happens a lot but not much is done about it.