PDF Preview Problem

Copper Contributor

Hi guys,

 

I have a weird problem.

When I click on a PDF file in a Document, first a preview is shown with next and previous button on top right to go through the files, like this

clipboard_image_1.png

but it disappears very fast and when I click again on the file the preview is shown without any navigation buttons.

clipboard_image_2.png

Any suggestion.

Thanks,

Faramarz

5 Replies

Hello @farsami,

 

There is a service health issue with the preview pane missing "Next" and "Previous" buttons. I'm sure it will resolved soon.

Capture2.PNG

I hope this helps.

 

Norm

According to Stephen Rice from the OneDrive Team, they are working on a fix that should solve this problem and other related to the file viewer. The fix is supposed to be applied in the coming days
Thanks for your prompt response,
But it seems they passed the date.
Faramarz
Thanks for your prompt response.
But this feature works for OneDrive

Here is the latest update:

 

Current status: The fix has been validated and deployed throughout 50 percent of the affected infrastructure. We anticipate deployment fully completing by Wednesday, August 28, 2019, 6:00 PM UTC. 
Scope of impact: This issue may affect any user of the document preview pane feature.
Estimated time to resolve: We anticipate deployment fully completing by Wednesday, August 28, 2019, 6:00 PM UTC.

 

You should see the fix by Wednesday, August 28 if all goes well.

 

I hope this helps.

 

Norm