An Issue has been reported to me by one of our users that pdf's they are trying to access in sharepoint are being blanked in the preview of them in that all the pertinent information is being removed from them and they are being left with what looks to be a blank template. The actual file is unchanged as if the users select to open the file in the browser they will see the document with all of the information untouched, however i am at a loss to explain why the preview of the pdf is behaving this way.
I have tested this on microsoft edge, google chrome and firefox.
See below for examples:
Blanked file shown on the preview
Does anyone have any idea about why this might be occuring?
@johnsoldev We have a similar problem, only that part of the text in the pdf is replaced with random letters.
Several efforts have been made to resolve this, but with no success.
Default pdf viewer configuration on PC – did not resolve the problem.
Impacts only opening documents outside a SharePoint location. I.e. open document from Windows file explorer
Change SharePoint site settings to “Open in the client application” – Did not resolve the problem
As SharePoint administrator for our site, I’m able to change our SharePoint site settings. This setting only made word, excel, PowerPoints open up in desktop app, but NOT pdf documents.
We want to present pdf information from our SharePoint on tablets, but the problem is the same.