Jul 31 2021 01:12 PM
We're having a problem with a SharePoint online modern library in displaying PDF files content. The user will navigate to the document in the library, and the content shows at first, and then a moment later the content of the pdf form disappears. One thing to note is that in both Chrome and Edge that this is presenting in the same way for another user. Even after clearing cache and restarting computer. For myself, in testing, it is only happening in Chrome and not Edge. I'm not sure if there are settings I am missing that is causing this, but would appreciate any help or thoughts in solving this.
Aug 02 2021 01:44 AM - edited Aug 02 2021 01:46 AM
Also facing the same issue, when i am in the library and open one specific pdf file, part of the header starts loading and suddenly disappear.
Chrome and Edger have the issue happening, also tried both in a private window.
On Internet Explorer works just fine.
Aug 03 2021 09:52 AM
Aug 03 2021 10:00 AM
@billpcolden , @esilva_myPartner , have either of you noticed that it's not all PDF's and only some types of elements in PDF's?
Aug 03 2021 10:04 AM
Aug 05 2021 01:38 PM
Aug 13 2021 08:00 AM
Aug 16 2021 01:00 PM
Aug 16 2021 01:03 PM
@Stephen Rice do you know anyone that might be able to look at this on the files viewer Team? I have an example document I can share as well if you want to reach out that has this problem. Seems something happened recently. I've noticed it in PowerApps, but I'm assuming it somehow uses the same file viewer as SharePoint / OneDrive as it happens the same there. Local Opening of document renders fine, and in Adobe.
Aug 16 2021 01:07 PM
Aug 16 2021 01:11 PM
Aug 16 2021 01:21 PM
Aug 16 2021 01:57 PM
Aug 16 2021 02:04 PM
@Chris Webb I do have an official MS Support ticket in for this issue. I do think the more who create support tickets, the merrier, on that front though.
Aug 16 2021 02:08 PM
Aug 16 2021 02:24 PM
Aug 25 2021 07:27 AM
Im not in tech but have the same problem but not with all pdf's. It seems to be a problem with PDFs that were created using a template. Dont know if its a font issue? I have three pdfs next to each other in a folder and two of the three open perfectly but this one that was made from a template just causes the problem but its only 80% of the text. Again if I open in Browser all teh text appears
Aug 25 2021 07:31 AM
Sep 28 2021 08:25 AM
Nov 06 2021 11:07 AM
As of 11/6/2021 I'm still having this problem with PDFs created from the latest version of Acrobat (OCR applied) and viewed in the latest version of Edge. I note that the same document displays properly when reviewed on my iPhone using the Sharepoint App.