Organizational Assets Office Templates not showing in Office

Regular Contributor

Hi, I've added a library in my root site collection as an organizational assets library but I don't see it in Office when accessing "New" (Should see my organization name in the templates section).


My library is registred correctly and it was configured as a Private CDN. I've waited 24 hours but it is still not showing. Did I miss some steps?



DisplayName : Gabarits
LibraryUrl : /Templates
ListId : xxxxxxxxxxxxxxxxxxxxxxx
OrgAssetType : OfficeTemplateLibrary
ThumbnailUrl :

5 Replies

@Martin Coupal 


Which Version of Office Pro Plus have you installed, I think it needs at least the version 2002




best response confirmed by Martin Coupal (Regular Contributor)

@Abdelhak_HubSoft ,


I just saw it was available this morning. So, in my case, it took more than 48 hours to show off.





I have got this working except one user who is using a MAC and he has his software up to date. How do I troubleshoot what is the problem please? It is working for other MAC users. 


It is not working on Mac yet. Also it is not working yet in the Office Online apps 

It seems to be very slow to propagate. I had to remove the old templates library and create a new one and it seems it is taking very long too (except for PowerPoint online which sees the template right away, but not Word or Excel). Hopefully it is just a question of time.