Feb 28 2018 05:26 AM
I'm having an issue regarding Office 365 profile pictures not displaying on the Modern SharePoint People Web Part inside Office 365. We have this issue seen in two separate Office 365 tenants, both located in Europe. One tenant is Cloud only, so it's not connected via Azure AD Connect. The other tenant is using federated accounts and has both Azure AD Connect and ADFS implemented.
Behavior summary:
Detailed behavior
When the profile picture is set in Office 365, it is shown in all Office 365 Apps, except inside the SharePoint People Web Part on a Modern SharePoint Site Page. When I remove the picture using the Change Picture link inside the Office 365 Suite Bar, or remove it via Microsoft Teams and later change it to a different picture, we run into the same scenario: The picture is shown everywhere in Office 365, except inside the SharePoint People Web Part located on a Modern SharePoint Site Page.
See the attached pictures displaying the issue.
More people of you seen this issue? Do you know a workaround or do you know how to fix this?
Jun 18 2021 11:52 AM
3 Years later, this issue still exists. Microsoft needs to either create a button for us to run their script or fix the dam issue
Jul 06 2021 10:50 AM
Oct 08 2021 12:06 PM
Oct 08 2021 12:32 PM
@chillis This is what I have done in my organization to fix this issue. We have on-prem AD, syncing to O365.
As I understand it, the sync process is like this: On-prem > Azure AD > Exchange > SharePoint.
I have my techs upload the picture to on-prem AD using this method (and only this method): https://social.technet.microsoft.com/wiki/contents/articles/19028.active-directory-add-or-update-a-u...
They then wait 48 hours (probably excessive). Then they have the user log into our SharePoint Home page: https://tenantname.sharepoint.com/SitePages/Home.aspx
I can't do that for them, the user must do it themselves. Then it works.
If, for whatever reason it does not work, I have my techs rinse and repeat. From the top. And that is the only way I've got it to work consistently. The reasons for all this were explained to me by MS, and while it was a crappy explanation, and I'm not going to go into all that, but it was explained.
Hope this helps someone.
Dec 14 2021 04:32 PM
Saw MS might have a new tool to help
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/profile-picture-not-showing
Jul 12 2023 10:38 AM