Not seeing files in Sharepoint

Copper Contributor

I have a user that cannot see files that are in Sharepoint. He had previously seen them. I have checked permissions, had him reboot, new browser, check one drive sync and clear cache. He is still not seeing the files. Any other thoughts?

2 Replies
Can other people see files in the same library? I am wondering if the issue is the default view filters out files for the user?

@sfranc01 I discovered the problem. A Sharepoint admin added a sharepoint permissions group back in. The permissions were correct for how we had it set up. We did not anticipate that someone would add a group and apply it. So it was a permissions error.