Dec 18 2018 08:56 AM
Dec 18 2018 08:56 AM
Apologies if this is very stupid question. However, in one of our document library , suddenly word document, New Folder options are missing from "New" button.
When I tried to click on Edit New Menu, even that right side bar is completely empty?
Does anyone know, what might have caused this? Other document libraries are fine and i can see check boxes where we can select/deselect options.
Below is the screenshot. how can I reset this to default new folder, word document? (Have checked content type and its fine)
Dec 18 2018 02:23 PM
Dec 19 2018 01:54 AM - edited Dec 19 2018 04:55 AM
Thank you. that's the problem. There is no way to restore those options as you can see in the second screenshot. (after clicking on edit menu option). No idea whats happening on the page and why its behaving this way. I can upload custom template, but not sure how to get "New Folder" back
Dec 19 2018 01:05 PM
Hello @Rohit Devmore I have the same experience and I am not able to restore it. So please if you will find any solution it will help me.
Dec 19 2018 01:15 PM
Have you tried a different browser? Sometimes when microsoft add something new it will work on certain browsers only.
Using chrome the options to "re-tick" appear for me to add them back to the menu, also make sure you have full control permissions to the sites/document library.
If that doesn't work, you could try go into Library settings -> advanced -> enable content types. Then see if that restores it.
Dec 19 2018 01:45 PM
I tried all you describe, but it does not help. I already opened a ticket to Premier Support. So we will most probably see soon what cause this and how to fix it.
Dec 20 2018 02:00 PM
Hello @Rohit Devmore,
So the result of ticket to MS support is that it was restored to previous state over night automatically. There is most probably some background task that is fixing it :).
Dec 20 2018 10:15 PM
Hi @Pavel Večeř
You mean i have to raise support ticket? or it will get restored automatically. its been 5 days now, we are still missing the menu options and no way to get it back. (all users are facing issue for this particular library and all browsers)
Library contains around 12K documents, so moving to another library is not an option :(
Dec 20 2018 10:45 PM
Hello @Rohit Devmore I suggest to rise a ticket to MS. We have premier support so they are responding quite fast and mostly are also able to fast solve any problem.
Dec 26 2018 07:43 PM
thanks Pavel, good for you guys :D
Luckily its solved for us as well. Document library is back to normal.
Jan 08 2019 04:44 AMSolution
Jan 17 2019 01:38 PM
Go to library settings -> Advanced settings - >
under Folders - Make 'New Folder' command available? - > check 'Yes'