Modern library command bar not loading

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Occasional Contributor

I have some users that have a hard time with modern library where the command bar isn't loading and they only see blue dots going around.

 

Most the time it happens when people are going to their site outside of our office where they are restricted with conditionnal access (can't download, print or synchronize documents).

 

If anyone ever saw that and was able to resolve it I would appreciate some guidance.

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