Issue with Word for Office 365 and Sharepoint 2019 or 2013

[Eric_administrateur]

Hello,

We are experiencing the following problem:

When a Word document with Track Changes enabled is stored in SharePoint, viewing the document in Word is very slow.

This problem is not linked to a particular document and occurs on several different documents, but only if Track Changes is enabled.

If you take the document out of SharePoint and store it on your PC (or another network location), the problem disappears and you can then view/edit the document smoothly.

We use Word for Office 365 (E3 subscription)

We have 2 SharePoint (1 SharePoint 2013 and 1 SharePoint 2019): the problem occurs on both versions.

This problem has been happening since we started using Word for Office 365: everything worked fine before with Word 2019.

The number of modifications to documents with the problem is low: we are therefore not in the case indicated here: https://learn.microsoft.com/fr-fr/office/troubleshoot/word/word-stops-responding

Is there a fix for this bug?

Is it possible to consult the list of known Word bugs on a Microsoft site?

Best regards,

Eric

[#2]

Hi,

@Eric_administrateur , we have the same problem.

When a Word document with Track Changes enabled is stored in SharePoint, viewing the document in Word is very slow.

This problem is not linked to a particular document and occurs on several different documents, but only if Track Changes is enabled.

If you take the document out of SharePoint and store it on your PC (or another network location), the problem disappears and you can then view/edit the document smoothly.

We use SharePoint 2016 and Word 365. 

Do you find a solution ?

Regards,

Jean-Pierre

[#3]

Yes, we've found a solution to this bug.

The procedure is as follows:

1- Launch WORD and in WORD, disconnect from OFFICE 365
2 - WORD will ask you to log in to configure OFFICE: close the window with the cross.
3 - Close WORD
4 - Use WORD to open one of the Sharepoint documents causing the problem
5 - Close WORD
6 - Open WORD and reconnect to OFFICE 365
7 - Close WORD

This procedure worked for us on all the workstations where we used it.

Best Regards,

Eric

[#4]

Hi Eric,

Thank you for your answer.

I'll try it immediately.

Best Regards,

Jean-Pierre

[#5]

@Eric_administrateur  - We had exactly the same issue, which had been driving us crazy for months!

These steps resolved the issue for us.  Can't thank you enough!

[#6]

Hi all, does this solution fixed it permanently or only interim? Thanks.

[#7]

@JosephineLee 

That's the $1,000 question... For the moment, it's still working for us...

[#8]

We have found that any update to Office pre 2308 seems to cause the issue to re-occur.
Following the same steps resolves the issue, until the next update.

We 'believe' that the issue is 'resolved' after 2308....but don't hold me to that!