Issue with Animated Gifs not working in Hero Webpart

%3CLINGO-SUB%20id%3D%22lingo-sub-2725010%22%20slang%3D%22en-US%22%3EIssue%20with%20Animated%20Gifs%20not%20working%20in%20Hero%20Webpart%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2725010%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20looking%20to%20see%20if%20anyone%20else%20is%20seeing%20this%20issue%20where%20animated%20gifs%20have%20stopped%20working%20on%20Hero%20Webparts%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAdd%20it%20as%20a%20normal%20image%20and%20works%20totally%20fine.%3C%2FP%3E%3CP%3EAdd%20the%20image%20to%20the%20Hero%20webpart%20and%20looks%20like%20it%20works%2C%20publish%20looks%20good%2C%20refresh%20the%20page%20and%20it%20doesn't%20work.%3C%2FP%3E%3CP%3EI%20have%20tried%20Latest%20Edge%20and%20Chrome%20browser%20and%20its%20the%20same%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20hints%20or%20tips%20or%20even%20just%20knowing%20others%20might%20have%20the%20problem%20could%20help%2C%20thanks%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2725010%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESharePoint%20Online%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2745587%22%20slang%3D%22en-US%22%3ERe%3A%20Issue%20with%20Animated%20Gifs%20not%20working%20in%20Hero%20Webpart%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2745587%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F36723%22%20target%3D%22_blank%22%3E%40Richard%20Vine%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi!%20I%20have%20the%20same%20issue.%20Have%20you%20find%20a%20solution%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2752958%22%20slang%3D%22en-US%22%3ERe%3A%20Issue%20with%20Animated%20Gifs%20not%20working%20in%20Hero%20Webpart%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2752958%22%20slang%3D%22en-US%22%3ESame%20problem%20here.%3CBR%20%2F%3E-%20Tried%20different%20Gif%20sizes%3A%20not%20working%3CBR%20%2F%3E-%20Removed%20and%20re-added%20gif%3A%20not%20working%3CBR%20%2F%3E-%20Changed%20the%20number%20of%20tiles%20in%20the%20Hero%20webpart%3A%20not%20working%3CBR%20%2F%3E-%20Used%20different%20browsers%3A%20Edge%20Version%2093.0.961.47%20and%20ChromeVersion%2093.0.4577.82%3A%20Not%20working%3CBR%20%2F%3E-%20Still%20images%20work%20as%20usual.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2764565%22%20slang%3D%22en-US%22%3ERe%3A%20Issue%20with%20Animated%20Gifs%20not%20working%20in%20Hero%20Webpart%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2764565%22%20slang%3D%22en-US%22%3EHaving%20the%20same%20issue.%20The%20gifs%20just%20don't%20work%20when%20they're%20added%20in%20the%20Hero%20webpart.%3CBR%20%2F%3EHas%20Microsoft%20solved%20this%20issue%3F%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi Everyone,

 

Just looking to see if anyone else is seeing this issue where animated gifs have stopped working on Hero Webparts?

 

Add it as a normal image and works totally fine.

Add the image to the Hero webpart and looks like it works, publish looks good, refresh the page and it doesn't work.

I have tried Latest Edge and Chrome browser and its the same issue.

 

Any hints or tips or even just knowing others might have the problem could help, thanks :)

5 Replies

@Richard Vine 

 

Hi! I have the same issue. Have you find a solution?

Same problem here.
- Tried different Gif sizes: not working
- Removed and re-added gif: not working
- Changed the number of tiles in the Hero webpart: not working
- Used different browsers: Edge Version 93.0.961.47 and ChromeVersion 93.0.4577.82: Not working
- Still images work as usual.

Having the same issue. The gifs just don't work when they're added in the Hero webpart.
Has Microsoft solved this issue?
We are also experiencing this issue.