SOLVED

gmail sharepoint access issue

Copper Contributor

We are having issues with some users with gmail email addresses and log into sharepoint. When they try to log in, they get this error - "Access blocked: microsoftonline.com has not completed the google verification process".
I have tried with my personal gmail email and it worked fine. These are oversea users, however if they use another email address (non-gmail) it works fine. What could be causing this access blocked issue with gmail email addresses for some users?
Thank you.

4 Replies

@john_west3 When you share the site/documents in SharePoint with guest/external users, they have to accept the invitation first and allow permissions.

 

Make sure they are accepting the invitations and allowing required permissions.

 

Check these documentations for more information:

  1. Quickstart: Add a guest user and send an invitation - Accept Invitation 
  2. Microsoft 365 guest sharing settings reference 

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They have said that they have done so. We are sharing with them via share link/access as opposed to adding them as a member to the sites. I will trying removing them from the tenancy and then sharing again.

 

Also just to add some users was able to access previously without any issues using their gmail email address up to the first week of January.. it is only recently that this "Access blocked: microsoftonline.com has not completed the google verification process" error has popped up 

best response confirmed by john_west3 (Copper Contributor)
Solution
It is resolved - there was an error on the Microsoft backend. I had to raise a ticket with Microsoft support, it took them several days to resolve on their backend

Gmail accounts accessing SharePoint. Since it works fine with non-Gmail addresses, it could be related to Gmail's verification process with Android and iPhone Microsoft Online. I'd suggest checking the settings or reaching out to support for further assistance.

 

1 best response

Accepted Solutions
best response confirmed by john_west3 (Copper Contributor)
Solution
It is resolved - there was an error on the Microsoft backend. I had to raise a ticket with Microsoft support, it took them several days to resolve on their backend

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