Getting support

%3CLINGO-SUB%20id%3D%22lingo-sub-870438%22%20slang%3D%22en-US%22%3EGetting%20support%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-870438%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20created%20a%20ticket%20to%20recover%20some%20data%20from%20SharePoint%20possibly%20caused%20by%20FSLogix%20and%20OneDrive%20on%20non-persistent%20virtual%20machine.%20We%20weren't%20able%20to%20restore%20the%20libraries%20from%20the%20library%20settings%20either.%20Support's%20plan%20was%20to%20roll%20back%20site%20collection%20so%20we%20can%20download%20the%20non-corrupted%20data%20then%20restore%20it%20back%20to%20current%20state%20so%20we%20can%20upload%20and%20replace%20the%20data.%20We%20updated%20the%20ticket%20permitting%20support%20to%20proceed%20with%20the%20plan%20and%20notified%20our%20organization%20not%20to%20use%20the%20site%20collection%20since%20Friday%209%2F20%20but%20so%20far%20no%20response%20from%20support%2C%20it's%20Monday%209%2F23.%20Perhaps%20the%20tech%20who%20has%20the%20ticket%20is%20out%20of%20office.%20I%20have%20called%20support%20several%20times%20but%20they%20all%20say%20the%20case%20has%20been%20sent%20to%20another%20team%20and%20they%20don't%20have%20direct%20communication%20with%20the%20restore%20team.%20All%20they%20can%20do%20is%20send%20message%20.%20What%20is%20my%20option%20at%20this%20point%3F%20What%20if%20the%20technician%20is%20sick%20and%20can't%20make%20it%20to%20work%20for%20several%20days%3F%3F%20anyone%20has%20suggestion%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-870438%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESharePoint%20Support%20Tips%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-870626%22%20slang%3D%22en-US%22%3ERe%3A%20Getting%20support%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-870626%22%20slang%3D%22en-US%22%3EUnfortunately%20no%20options%2C%20keep%20insisting%20on%20support%3C%2FLINGO-BODY%3E
Occasional Contributor

We created a ticket to recover some data from SharePoint possibly caused by FSLogix and OneDrive on non-persistent virtual machine. We weren't able to restore the libraries from the library settings either. Support's plan was to roll back site collection so we can download the non-corrupted data then restore it back to current state so we can upload and replace the data. We updated the ticket permitting support to proceed with the plan and notified our organization not to use the site collection since Friday 9/20 but so far no response from support, it's Monday 9/23. Perhaps the tech who has the ticket is out of office. I have called support several times but they all say the case has been sent to another team and they don't have direct communication with the restore team. All they can do is send message . What is my option at this point? What if the technician is sick and can't make it to work for several days?? anyone has suggestion  

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Unfortunately no options, keep insisting on support