Folder Link - Access Denied On First Time Attempt To Access The Folder

Occasional Visitor


I'm creating shared folder links via the REST API which are sent to customers via email. The folder is available to anyone who has the link.

When I try to access the link for the first time the folder opens in the browser but then refreshes to show the access denied screen. If I then try to access the link again it opens normally and allows me to view, download and upload files.


I don't understand why I get the access denied the first time but not the second time.


Thank you

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