Files in SharePoint Online able to be edit online, but it become read-only when open in Office apps

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Occasional Visitor

Hi,

 

We have a document would like to share to others. However, the file shared only able to be edit through SharePoint Online. When tried edit in Office application, it will show "Read-Only". Even provided with full control access, it still getting same error.

 

Edit Online:

 

Ivy_Foo_0-1643255575631.png

 

Opened in Excel app:

 

Ivy_Foo_1-1643255602534.png

 

 

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