Error: "The Server Was Unable To Save The Form At This Time"

Iron Contributor

I have a SharePoint Online (SPO) list hosted on an SPO team site. I am the Site Owner and the Site uses default permissions. I have implemented a list validation rule that enforces that a date columned called "Task End" must be greater than "Task Start". Whenever I enter a "Task End" value that is less than the "Task Start" value, I receive the message "The server was unable to save the form at this time". If I enter a "Task End" that is greater than "Task Start", the form accepts the item. I've tried different browsers and the issue persists. I've cleared cookies, browser history etc. and the issue persists. I've seen other posts talking about "resetting IIS" which is not applicable in SPO unless I've missed something. Does anyone have any suggestions?

 

 

SPO-Error-2.pngSPO-Error .png

11 Replies
It's possible that the list validation rule you implemented is causing the issue. Here are some troubleshooting steps you can try:

1. Check the list validation formula for errors or typos. Double-check that the column names are correct and that there are no missing or extra parentheses.

2. Temporarily disable the list validation rule and see if you are still receiving the error message. If the form saves without issue, then it's likely that the list validation rule is causing the problem.

3. Try creating a new list validation rule with a different formula or criterion. If the new rule works without issue, then the original rule may have been corrupted or had some other issue.

4. If the issue persists, try creating a new list altogether and recreating the validation rule to see if the issue is specific to the list or site.

If none of these steps work, it's possible that the issue may be with SharePoint itself.
Sounds like it's working as advertised. You set list validation to enforce a rule to make Task End greater than/after Task Start. So when you violate that rule, you can't save the form. That's what validation does.

If you no longer want that list validation, then turn it off at which point you should be able to save the form as usual. But you do run the risk of having end dates prior to start dates.
Thanks for the comment. What I should have clarified is that Sharepoint is not displaying the error message that I've programmed. So while the validation is working, it's not communicating to my users why the form is not being saved

Same. Form validation is working, but when validation fails, the error message displayed is the boilerplate "The server was unable to save the form at this time", not the message specified in the "User Message" field of the list's "Validation Settings" page. This behavior changed for existing lists recently (last week? not sure; noticed it on Friday) - they used to display the configured error message but are now displaying the boilerplate.

I'm having the same problem regading the user message validation. Following this thread...
I am also having the same problem! Waiting eagerly for a resolution to this issue.

@akshat-saxena @LuiIacobellis @DavidWexelblat @guintergiuliano 

 

I have noticed multiple SharePoint users are facing these issues with validation in SharePoint lists. I think this is issue/bug at Microsoft's end. I will suggest you to raise a support ticket with Microsoft directly and report this issue.

 

Follow this documentation for same: Get M365 support - online support

 

Similar threads:

  1. Set a minimum number of characters for a SharePoint list Column 
  2. Microsoft List validation not working in SharePoint Online - Error: The server was unable to save th... 

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It's possible that this issue is caused by a recent update to SharePoint, which may have affected the way that validation messages are displayed. One possible solution is to try updating the list's validation settings by re-saving them with the desired error message. If that doesn't work, you could try creating a new list with the same validation settings and see if the error message is displayed correctly on that list. Another possibility is to check if there are any customizations or third-party add-ins that may be interfering with the validation process. If you're still unable to resolve the issue, you may want to reach out to Microsoft support for further assistance.

Microsoft appears to have fixed this since yesterday. I am now getting the error message configured on the list's "Validation Settings" page rather than the boilerplate error message. Yesterday I was still getting the boilerplate.

@DavidWexelblat

 

Thank you for confirming this has been fixed. I will test it out and confirm as well 

 

@DavidWexelblat @LuiIacobellis 

 

I just tested it on our SharePoint site and it is showing the custom user message correctly for me instead of generic error message.

Note: I am using targeted release tenant.

 

Try removing and re-adding the formula & user message once to check if it works for you. If not, you might have to wait till new SharePoint update is applied to your SharePoint tenant.


Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

For SharePoint/Power Platform blogs, visit: Ganesh Sanap Blogs