Feb 28 2019 09:38 AM
We have many users reporting this issue in Edge - where they open PDF documents from SharePoint Online sites (and some reports of Word doing this too) the file opens, and as they are scrolling through they get blank pages and then often the preview message comes up. Chrome is fine. Deleting browser cache does not help.
Feb 28 2019 10:20 AM
Feb 28 2019 10:37 AM - edited Feb 28 2019 10:41 AM
Feb 28 2019 10:37 AM - edited Feb 28 2019 10:41 AM
Thanks, Juan Carlos - very helpful on the file viewer and Edge.
Anyone else have some insight into the cause\fix?
Mar 20 2019 09:17 AM
@Donia Strand I am having this same issue with users that use Chrome. Any Ideas on how to resolve this?
Mar 20 2019 09:20 AM
@lfulk - I'm going to open a MS Support ticket. I'll report the results back!
Mar 20 2019 03:20 PM - edited Mar 20 2019 03:21 PM
Here's what MS Support said:
"As the PDF preview wasn’t working on the version of edge that is currently installed on your machine, we request you to upgrade the version of Edge to 42.17134.1.0"
>>>When I looked at my version, it is: 41.16299.820.0
We're going to test this out. For Chrome, it might be worth it to see what version you are on and upgrade if it's not the latest.
May 23 2019 02:18 AM