Edge ignores library setting to open documents in desktop app

%3CLINGO-SUB%20id%3D%22lingo-sub-1149324%22%20slang%3D%22en-US%22%3EEdge%20ignores%20library%20setting%20to%20open%20documents%20in%20desktop%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1149324%22%20slang%3D%22en-US%22%3E%3CP%3EOne%20of%20my%20clients%20is%20using%20Edge%20and%20reports%20that%20where%20last%20week%2C%20Word%20and%20Excel%20files%20would%20open%20in%20the%20desktop%20app%20when%20clicked%20in%20a%20SharePoint%20library%2C%20they%20now%20open%20in%20the%20browser.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIs%20anyone%20else%20experiencing%20this%3F%20I%20have%20had%20the%20same%20issue%20with%20Chrome%20for%20quite%20a%20while%2C%20but%20not%20with%20Edge.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThe%20library%20settings%20are%20to%20open%20the%20document%20in%20the%20desktop%20app.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWhy%20is%20Edge%20ignoring%20this%20all%20of%20a%20sudden%3F%20It%20causes%20disruptions%20in%20the%20previously%20smooth%20flow%20of%20work.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1149324%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ESharePoint%20Online%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1426285%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20ignores%20library%20setting%20to%20open%20documents%20in%20desktop%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1426285%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F7724%22%20target%3D%22_blank%22%3E%40Ingeborg%20Hawighorst%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EWe're%20experincing%20the%20same%20behavior%2C%20the%20library%20setting%20works%20well%20when%20using%20IE11%2C%20but%20that%20configuration%20seems%20to%20be%20ignored%20when%20using%20new%20Edge%20browser.%3CBR%20%2F%3EDid%20you%20get%20any%20update%20regarding%20this%3F%3CBR%20%2F%3E%3CBR%20%2F%3EThanks!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1428946%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20ignores%20library%20setting%20to%20open%20documents%20in%20desktop%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1428946%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F683344%22%20target%3D%22_blank%22%3E%40DavidMarron%3C%2FA%3E%26nbsp%3BHi%2C%20I%20took%20this%20all%20the%20way%20to%20a%20Microsoft%20Support%20ticket.%20After%20lots%20of%20to-ing%20and%20fro-ing%20and%20repro-ing%20the%20issue%20in%20different%20tenants%2C%20Microsoft%20Support%20told%20me%20that%20this%20only%20happens%20in%20classic%20experience%20libraries%20and%20that%20they%20will%20not%20issue%20a%20fix.%3C%2FP%3E%0A%3CP%3ESo%2C%20my%20only%20path%20is%20user%20education.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1436952%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20ignores%20library%20setting%20to%20open%20documents%20in%20desktop%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1436952%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F683344%22%20target%3D%22_blank%22%3E%40DavidMarron%3C%2FA%3E%26nbsp%3Bsame%20problem%20-%20very%20irritating%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1518133%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20ignores%20library%20setting%20to%20open%20documents%20in%20desktop%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1518133%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F7724%22%20target%3D%22_blank%22%3E%40Ingeborg%20Hawighorst%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20the%20input.%3C%2FP%3E%3C%2FLINGO-BODY%3E
MVP

One of my clients is using Edge and reports that where last week, Word and Excel files would open in the desktop app when clicked in a SharePoint library, they now open in the browser.

 

Is anyone else experiencing this? I have had the same issue with Chrome for quite a while, but not with Edge.

 

The library settings are to open the document in the desktop app.

 

Why is Edge ignoring this all of a sudden? It causes disruptions in the previously smooth flow of work.

 

 

4 Replies

Hello @Ingeborg Hawighorst,

We're experincing the same behavior, the library setting works well when using IE11, but that configuration seems to be ignored when using new Edge browser.
Did you get any update regarding this?

Thanks! 

@DavidMarron Hi, I took this all the way to a Microsoft Support ticket. After lots of to-ing and fro-ing and repro-ing the issue in different tenants, Microsoft Support told me that this only happens in classic experience libraries and that they will not issue a fix.

So, my only path is user education.

@DavidMarron same problem - very irritating