Apr 15 2020 06:30 AM
Hello,
I've got a library of documents in a SharePoint Communications site. I added a column called "Project Type" and saved a number of project type options for that column (multi-select). However, when I select the relevant project types for a file and hit save, it shows "Saving..." then "Saved" but does not save the project type information. Instead, it just clears that field after saying it saved. I tried it multiple times and each time it shows like it is about to save those options for project type, then they go away.
I attached a video of what it looks like below.
Any advice on this?
Rohan
Sep 17 2020 05:49 AM
@RoBhatt93 - did you manage to find a fix for this? I am having exactly the same problem!
Sep 24 2020 04:07 PM
@RoBhatt93 Are you seeing this on all documents in your library? I'm having the same issue, but perhaps more limited in scope. It's only affecting some office documents in my case. No issues adding metadata tags to PDFs, images, or on about 50% of the office files.
Sep 25 2020 01:46 AM
@Jack Wert - This is only affecting some office documents for me. The majority of the office documents and all PDFs are updating fine, it is about 25% for me.
Sep 25 2020 09:53 AM
I'm getting the same error on 2 files in one document library, but its two different fields and two different file types. One is a PPT and one is a PDF.
So frustrating.
I wonder if I delete it and re-add it. Anyone tried that?
Oct 29 2020 02:33 PM
Hi All, Quick update on this issue.
I just tried recreating my choice columns and everything seems to work now. Literally copied and pasted the choices from the broken column into a new multi-select choice column in the original library. Same settings, documents, and only the default 'Document' content type. I guess this was just a transient issue on the back end associating the new Properties with specific Document IDs? Anyway, give it another try! Hope it works for you.
Mar 30 2021 01:30 PM
Apr 20 2021 06:29 AM
May 19 2021 10:30 AM
Aug 12 2021 08:59 AM
@RoBhatt93 I have seen this happen when someone, somewhere, has the file open for editing. But I have also seen this happen with no earthly explanation.
Aug 12 2021 09:07 AM
Sep 13 2021 07:48 AM
@RoBhatt93 I just experience the same issue. My columns in a few document libraries just stop taking in value. Every time I save, it just clear out the value. I can't believe there's no explanation nor a better fix for this.
Nov 08 2021 06:50 AM - edited Nov 08 2021 06:51 AM
I was having the same issue. I added a column called invoice number, I tired to add the invoice number for a particular excel file into the Invoice number column but I could not get it to save. I realized I had the excel file open. Once I closed the excel file the column comment saved.
May 19 2022 02:27 PM
Feb 21 2023 01:23 AM
May 26 2023 07:39 AM
@RoBhatt93 This is happening to me too. I first noticed it on a powerpoint, and now I am seeing it on an excel file. I removed the custom xml data from the powerpoint but this did not fix the issue. I haven't been able to test the excel doc as it is password protected at the moment. This is really frustrating and as noted by others is intermittent on native MS app items [PDFs never have issue]. Has anyone reached out to MS or found a true solution?
Oct 17 2023 09:45 AM
@AndreaWRichardson - I had this back in March with a document and cleared the Custom XML data in File Info and that did the trick then. It has turned up again and this time clearing Custom XML data didn't so I tried clearing Document Properties and Personal Information, which has worked.
Jan 12 2024 05:45 PM