Default Sensitivity (Information Protection) Labels in a SharePoint Online Document Library

[Tim_Gosling_ADL]

I am currently in the process of implementing information protection in a new SharePoint Online architecture that I am building to replace our one classic site (to rule them all), but I am experiencing an issue when trying to assign a default sensitivity label to an existing or new document library.

When accessing the basic library settings for any existing document library, I get two grey boxes that look like they are loading in, but never load where the default sensitivity label settings should be.

When creating a new document library, I can see the default sensitivity label setting, but there are no labels available.

For some context, I have created four sensitivity labels so far, and have created a test label policy that has assigned all four labels to my own account for testing.

For licensing, I have the following:

• Office 365 E3
• Enterprise Mobility + Security E5
• Microsoft Defender for Office 365 (Plan 2)
• Microsoft 365 E5 Compliance

This Licensing structure came out cheaper than M365 E5 and I was under the assumption that it had all of the functionality that my organisation requires at this point in time.

I have raised this issue with Microsoft support on the April 25th and still have not yet had a proper consultation let alone a resolution, so I am hoping the community here would be a bit more responsive.

Let me know if there is any more information that might be of help.

[#2]

How are these sites create? From the built-in order form in SharePoint or from a provisioning engine and template.

[#3]

The sites are created manually through the SharePoint admin portal.

The issue is happening in both team and communication sites.

[#4]

As it turns out, if I use an account with an M365 E5 license, I don't encounter this issue.

So, what is the point of the M365 E5 Compliance add-on? What does it add?

When it seems like I can do everything except for this one piece of functionality without it, just using Enterprise Mobility and Security E5.

[#5]

@Tim_Gosling_ADL 

It should be included there from what I can gather :

https://support.microsoft.com/en-us/office/add-a-sensitivity-label-to-sharepoint-document-library-54...

Have you contacted Microsoft support or your License provider regarding this? Sounds like a bug or a miss 

[#6]

Hi @NicolasKheirallah,
Thank you for replying again, I have recently closed the ticket that I raised with Microsoft on the 25th April because within those almost two months, I didn't receive any help whatsoever. Mainly because they didn't seem to be able to understand how to work with me in a New Zealand time zone. If I was able to get at least one useful conversation, would have made all the difference I feel.

[#7]

How has it gone ? Have you gotten it fixed? :)