Damaged file issue handling in document library

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Frequent Contributor

Dear All,

 

The worst case scenario as below.

Checked current file to be opened in Word Online or Word Client but it mentioned that the file content problem and cannot be opened.

 

Tried to check the older version of current file in version history and click View.

The older version of file cannot be opened as well.

The user may blame SharePoint Online caused this file corrupted.

What shall we do to handle this case?

 

 

Please advise.

Thanks.

 

Rgrsd,

VTEC

 

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