Apr 24 2019 11:43 AM - edited May 03 2019 08:48 AM
We have enabled the "customized help desk contact info" in the Microsoft 365 admin center (Settings > Organization profile, Provide customized help desk contact info (see inserted screen grab). We have noticed that sometimes the custom information does not show the first time the help icon (?) is clicked (Chrome). If you try again then it seems to show the second time. In Firefox it never seems to show at all. Is anyone else experiencing this? Is anyone aware of a fix / workaround for this issue? It would be a really great feature to give users quick easy access to the help desk contact info if it worked consistently.
If you like this idea and don't have a solution, you can vote for one here: https://office365.uservoice.com/forums/264636-general/suggestions/37542754-add-firefox-support-for-t...
Apr 24 2019 01:52 PM
Apr 24 2019 02:42 PM
@Juan Carlos González Martín Edge behaves the same as Chrome, i.e. the custom info may not show the first time the menu is opened, but it shows the next time.
Mar 13 2024 01:02 AM
Benefits of Consistent Help Desk Info:
Remember, while we wait for a more consistent solution, users can try refreshing or clicking the help icon again to access the custom information. Let’s hope for smoother interactions between MailDesk and browsers!