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John Warner's avatar
John Warner
Iron Contributor
May 01, 2018

Chat Bot inside SharePoint Online Tenant

I wanted to let whomever may be interested know that I added a ChatBot from the SPFX extension samples to my SharePoint Online Tenancy.  We are using the bot as a company knowledge base and it is getting high praise.  We are keeping the questions/answers in a SharePoint list and periodically I'm exporting that list and importing into Microsoft QNA.  Works great so far.  Wish that I could just point to the SharePoint list directly and skip the manual export/import process.  It works on mobile devices as well.  If the bot gets a question it doesn't know, it gives a link to a Microsoft Form to let the team know by a Flow that sends the team an email.  Here is a screen shot.  I recommend this in your SharePoint Tenant if you have the know how.

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