Cannot create subsite

%3CLINGO-SUB%20id%3D%22lingo-sub-871455%22%20slang%3D%22en-US%22%3ECannot%20create%20subsite%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-871455%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Guys%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20problems%20to%20create%20a%20sub-site%20under%20existing%20communications%20sites%20.%3C%2FP%3E%3CP%3EYes%2C%20we%20have%20the%20%22create%20a%20sub-site%22%20button.%20But%20when%20we%20fill%20in%20the%20necessary%20information%20and%20click%20on%20save%2C%20we%20get%20errors.%3C%2FP%3E%3CP%3EOne%20user%20gets%20%22We're%20sorry%2C%20an%20error%20occured%20while%20processing%20your%20request%22%2C%20and%20I%20get%20%22500%20-%20The%20request%20timed%20out.%22%3CBR%20%2F%3EWe%20both%20have%20sufficient%20permissions.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%2C%20after%20the%20%22timed-out%20error%22%2C%20the%20site%20seems%20to%20be%20created.%20However%2C%20it%20was%20last%20modified%20120%20years%20ago%3F%3C%2FP%3E%3CP%3EI%20can't%20really%20figure%20out%20where%20to%20look%20to%20resolve%20this%20problem%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-871455%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EPermissions%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESharePoint%20Online%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESites%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-871485%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20create%20subsite%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-871485%22%20slang%3D%22en-US%22%3EThere%20is%20much%20we%20can%20do%20here%20to%20help%20you%2C%20just%20open%20a%20support%20ticket%20with%20the%20same%20info.%20you%20have%20provided%20here%20%2B%20some%20screenshots%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-871826%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20create%20subsite%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-871826%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F343756%22%20target%3D%22_blank%22%3E%40JorritK%3C%2FA%3E%26nbsp%3BCheck%20if%20this%20is%20happening%20to%20ALL%20the%20Communication%20Sites%3F%20Replicate%20the%20same%20thing%20in%20Team%20sites.%20You%20can%20check%20the%20fiddler%2C%20but%20i%20don't%20think%20it%20will%20help%20much%2C%20still%20an%20initial%20analysis%20is%20required.%26nbsp%3B%3C%2FP%3E%3CP%3EYour%20only%20option%20I%20would%20suggest%20is%20to%20raise%20a%20MS%20Ticket%20with%20B%20Severity%20and%20provide%20all%20the%20info%20in%20ticket%20itself%20with%20screenshots%20and%20Fiddler%20Traces%20to%20expedite%20the%20resolution.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Hi Guys,

 

We have problems to create a sub-site under existing communications sites .

Yes, we have the "create a sub-site" button. But when we fill in the necessary information and click on save, we get errors.

One user gets "We're sorry, an error occured while processing your request", and I get "500 - The request timed out."
We both have sufficient permissions.

 

But, after the "timed-out error", the site seems to be created. However, it was last modified 120 years ago?

I can't really figure out where to look to resolve this problem

 

Thanks!

2 Replies
Highlighted
There is much we can do here to help you, just open a support ticket with the same info. you have provided here + some screenshots
Highlighted

@JorritK Check if this is happening to ALL the Communication Sites? Replicate the same thing in Team sites. You can check the fiddler, but i don't think it will help much, still an initial analysis is required. 

Your only option I would suggest is to raise a MS Ticket with B Severity and provide all the info in ticket itself with screenshots and Fiddler Traces to expedite the resolution.