can't export files in sharepoint 2010

[lina2020]

Hello,

I can't export files of site in sharepoint 2010, a errror message apperate:

Please can you help me, i need this files immediatly.

thank you.

[#2]

In order to help you we might more information about the setup you have here such as the number of documents in the document library, if you are trying to download them using out of the box features, etc