A specific user is unable to checkout a single Excel spreadsheet.

New Contributor
A user in my Sharepoint Server 2016 environment is not able to checkout a specific excel spreadsheet. The problem only occurs in the application's desktop client and although it manages to open the spreadsheet, the checkout option does not appear when it navigates to "File" > "Information". The user has edit permissions on the spreadsheet and the library in which it is stored.
 
- This error only happens to a specific user
- The file is stored on an on-premises server with Sharepoint 2016 installed on it.
- The user has permission to collaborate on the spreadsheet in question.
- The employee is able to check-in and check-out of the spreadsheet within Sharepoint, that is, the error only occurs on the desktop client.
- The spreadsheet has a password protection applied to it.
 
 
 
 
 
The check-out dosnt show upThe check-out dosnt show upWhen the user was checked out in the spreadsheet before opening it, the check-in option appeared again, however, when applying it changed it was switched to the online environmentWhen the user was checked out in the spreadsheet before opening it, the check-in option appeared again, however, when applying it changed it was switched to the online environmentAfter he checked in his changes were not saved, so he checked out inside the desktop client (The option appeared after checking in a first time in the "cloud") again, but this time this error message appeared.After he checked in his changes were not saved, so he checked out inside the desktop client (The option appeared after checking in a first time in the "cloud") again, but this time this error message appeared.
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