Unable to train Syntex Structured Document model

[than_antono]

Hi all,

I am trying to create and train a Syntex model for the first time in my organization. I am going through the Content Center and, while a model is created when I hit the New Model button, when it goes to start the training process, I get the following error:

I have confirmed that there exists an entry for SharePointFormProcessing in a table called Packages in Dataverse. The same thing happens when trying to create a model locally in another site and regardless of whether I'm using a the freeform selection or layout method.

Does anyone have an idea what the problem might be?

[#2]

Are you a powerplatform admin?
I had similar issues and obtained a pp license and was made power platform admin.
Then i had other different issues. I made myself "System Admin" in the default environment.
Finally things ran smoothly.

[#3]

Hi @than_antono - I have the exact same problem in my tenant and a customers. I have an open support call that has been going on for a while!

Did you ever find a resolution?

I think it is Dataverse permissions to create Rows in a table when creating new models - would love it if you have fixed it through support?

Thanks

Leon

[#4]

Have you looked at this response from Steve Pucelik - https://techcommunity.microsoft.com/t5/sharepoint-premium/microsoft-synthex-error-while-creating-mod.... You should make sure the Dynamics App in the Power Platform Admin center has been provisioned - https://learn.microsoft.com/en-us/power-platform/admin/manage-apps#install-an-app-in-the-environment...