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Azure information protection - problems adding external users to RMS labels

%3CLINGO-SUB%20id%3D%22lingo-sub-81491%22%20slang%3D%22en-US%22%3EAzure%20information%20protection%20-%20problems%20adding%20external%20users%20to%20RMS%20labels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-81491%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20trying%20to%20add%20authorised%20external%20users%20(ie%20not%20in%20my%20Azure%20mail%20domain)%20to%20a%20label%20I%20have%20created%20in%20my%20Azure%20Information%20Protection%20Global%20policy.%20I%20have%20successfully%20added%20about%20178%20of%20them%2C%20but%20now%20when%20I%20try%20to%20add%20more%20to%20the%20label%20list%20and%20save%20the%20changes%20to%20the%20label%2C%20I%20get%20the%20following%20message%3A%20%22Error%20-%20Web%2C%20Internal%20Server%20Error%22%20and%20am%20unable%20to%20publish%20these%20changes%20to%20the%20global%20policy.%20I%20urgently%20need%20to%20add%20a%20large%20number%20of%20external%20users%20and%20so%20would%20appreciate%20any%20guidance%20on%20why%20I%20am%20getting%20this%20error%20and%20what%20I%20need%20to%20do.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20guidance%20on%20adding%20email%20enabled%20groups%20for%20external%20users%20would%20also%20be%20helpful%2C%20because%20that%20way%20I%20could%20put%20all%20of%20them%20in%20a%20single%20group%20and%20add%20that%20group%20to%20the%20label%2C%20but%20I%20only%20seem%20to%20be%20able%20to%20do%20that%20for%20users%20in%20my%20mail%20domain.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-81491%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAzure%20Active%20Directory%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECloud%20Essentials%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84286%22%20slang%3D%22en-US%22%3ERe%3A%20Azure%20information%20protection%20-%20problems%20adding%20external%20users%20to%20RMS%20labels%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84286%22%20slang%3D%22en-US%22%3E%3CP%3EI%20get%20the%20same%20errors.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Jeremy Leonard
Occasional Visitor

I am trying to add authorised external users (ie not in my Azure mail domain) to a label I have created in my Azure Information Protection Global policy. I have successfully added about 178 of them, but now when I try to add more to the label list and save the changes to the label, I get the following message: "Error - Web, Internal Server Error" and am unable to publish these changes to the global policy. I urgently need to add a large number of external users and so would appreciate any guidance on why I am getting this error and what I need to do.

 

Any guidance on adding email enabled groups for external users would also be helpful, because that way I could put all of them in a single group and add that group to the label, but I only seem to be able to do that for users in my mail domain.

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