SOLVED

unindexed items in ediscovery search

%3CLINGO-SUB%20id%3D%22lingo-sub-171627%22%20slang%3D%22en-US%22%3Eunindexed%20items%20in%20ediscovery%20search%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-171627%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20did%20an%20ediscovery%20search%20of%20just%20mailboxes%20and%20it%20came%20back%20with%26nbsp%3B%3C%2FP%3E%0A%3CDIV%20class%3D%22detailsLabel%22%3E%3CSPAN%3EResults%3C%2FSPAN%3E%20%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%20id%3D%22RestartSearchCommand%22%20data-component%3D%22%22%20data-componenttype%3D%22WebServiceCommand%22%20data-control%3D%22CommandControl%22%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%20class%3D%22detailsItem%22%3E%3CSPAN%3ELast%20run%20on%3C%2FSPAN%3E%3A%20%3CSPAN%20data-control%3D%22Label%22%20data-text%3D%22%7BJobStartTime%2C%20Mode%3DOneWay%7D%22%3E3%2F14%2F2018%2011%3A04%20AM%3C%2FSPAN%3E%20%3CBR%20%2F%3E%20%3CSPAN%20data-control%3D%22Label%22%20data-text%3D%22%7BItems%2C%20Mode%3DOneWay%7D%22%3E0%3C%2FSPAN%3E%20%3CSPAN%3Eitems%3C%2FSPAN%3E%2C%20%3CSPAN%20data-control%3D%22Label%22%20data-text%3D%22%7BSize%2C%20Mode%3DOneWay%7D%22%3E0%20B%3C%2FSPAN%3E%20%3CSPAN%20data-control%3D%22Label%22%20data-visible%3D%22%7BIncludeUnindexedItems%7D%22%3E%20%3CBR%20%2F%3E%2026%2C557%20unindexed%20items%2C%2046.72%20GB%3C%2FSPAN%3E%3C%2FDIV%3E%0A%3CDIV%20class%3D%22detailsItem%22%3E%0A%3CDIV%20id%3D%22ViewErrorDetailsCommand%22%20data-component%3D%22%22%20data-componenttype%3D%22PropertyCommand%22%20data-control%3D%22CommandControl%22%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%20id%3D%22RetryMailboxFailSearchCommand%22%20data-component%3D%22%22%20data-componenttype%3D%22WebServiceCommand%22%20data-control%3D%22CommandControl%22%3E%26nbsp%3B%3C%2FDIV%3E%3CSPAN%20data-control%3D%22Label%22%20data-text%3D%22%7BMailboxesSearchedText%2C%20Mode%3DOneWay%7D%22%20data-visible%3D%22true%22%3E3791%20mailboxes%3C%2FSPAN%3E%20%26nbsp%3B%20%26nbsp%3B%20%3CBR%20%2F%3E%20%3CSPAN%20data-control%3D%22Label%22%20data-text%3D%22%7BSharepointSourcesText%2C%20Mode%3DOneWay%7D%22%20data-visible%3D%22true%22%3E0%20sites%3C%2FSPAN%3E%20%3CBR%20%2F%3E%20%3CSPAN%20data-control%3D%22Label%22%20data-text%3D%22%7BPublicFolderSourcesText%2C%20Mode%3DOneWay%7D%22%20data-visible%3D%22true%22%3E0%20public%20folders%3C%2FSPAN%3E%3C%2FDIV%3E%0A%3CDIV%20class%3D%22detailsItem%22%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%20class%3D%22detailsItem%22%3E%3CSPAN%20data-control%3D%22Label%22%20data-text%3D%22%7BPublicFolderSourcesText%2C%20Mode%3DOneWay%7D%22%20data-visible%3D%22true%22%3EI%20found%20this%20thread%20that%20seems%20related%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FSecurity-Privacy-Compliance%2FContent-Search-amp-Unindexed-Items%2Fm-p%2F63029%2Fthread-id%2F397%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FSecurity-Privacy-Compliance%2FContent-Search-amp-Unindexed-Items%2Fm-p%2F63029%2Fthread-id%2F397%3C%2FA%3E%3C%2FSPAN%3E%3C%2FDIV%3E%0A%3CDIV%20class%3D%22detailsItem%22%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%20class%3D%22detailsItem%22%3E%3CSPAN%20data-control%3D%22Label%22%20data-text%3D%22%7BPublicFolderSourcesText%2C%20Mode%3DOneWay%7D%22%20data-visible%3D%22true%22%3EAm%20I%20to%20understand%20that%20the%26nbsp%3B26%2C557%20unindexed%20items%20are%20encrypted%20or%20password%20protected%20attachments%3F%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-171627%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdvanced%20Security%20Management%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECompliance%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESecurity%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-171842%22%20slang%3D%22en-US%22%3ERe%3A%20unindexed%20items%20in%20ediscovery%20search%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-171842%22%20slang%3D%22en-US%22%3E%3CP%3EMight%20be%20other%20reasons%20as%20well%2C%20including%20server-side%20issues%20(mailbox%20not%20indexed%20or%20partially%20indexed).%20There's%20a%20detailed%20article%20on%20Unindexed%20items%20here%3A%20%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fpartially-indexed-items-in-content-search-in-office-365-d1691de4-ca0d-446f-a0d0-373a4fc8487b%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fpartially-indexed-items-in-content-search-in-office-365-d1691de4-ca0d-446f-a0d0-373a4fc8487b%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E26k%20unindexed%20items%20across%203791%20mailboxes%20seems%20pretty%20normal%20to%20me%2C%20that's%20what%2C%208%20items%20per%20mailbox%20on%20average%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Contributor

I just did an ediscovery search of just mailboxes and it came back with 

Results  
 
Last run on: 3/14/2018 11:04 AM
0 items, 0 B
26,557 unindexed items, 46.72 GB
 
 
3791 mailboxes    
0 sites
0 public folders
 
 
Am I to understand that the 26,557 unindexed items are encrypted or password protected attachments?
1 Reply
best response confirmed by Jason Benway (Contributor)
Solution

Might be other reasons as well, including server-side issues (mailbox not indexed or partially indexed). There's a detailed article on Unindexed items here: https://support.office.com/en-us/article/partially-indexed-items-in-content-search-in-office-365-d16...

 

26k unindexed items across 3791 mailboxes seems pretty normal to me, that's what, 8 items per mailbox on average?