SOLVED

Spam Filtering too strong?

Regular Contributor

We have a WordPress website and we use several different Gravity Forms. It seems like a lot of the form are getting caught in our Office 365 Quarantine. Is there a setting in Security to allow the Gravity Forms? Or any other workaround? Thank you!

2 Replies
best response confirmed by Tim Hunter (Regular Contributor)
Solution
Hi @Tim Hunter,

How about one of the following

Add IP to Connection Filter in Exchange Online
https://docs.microsoft.com/en-us/office365/SecurityCompliance/configure-the-connection-filter-policy

Add sender/domain to Allow List in Spam Policy in Exchange Online
https://docs.microsoft.com/en-us/office365/Security Compliance/configure-your-spam-filter-policies

I myself have a Wordpress site, and most notifications/emails seem to come from donotreply@wordpress.com

Hope this provides a workaround and answers your question

Best, Chris
You can add the Wordpress install IP to your SPF record.

Better yet, add SMTP through sendgrid and use DKIM records instead.